Multiplier
Multiplier is a global human platform that facilitates the hiring and management of international teams. With a focus on compliance and efficiency, it offers solutions such as Employer of Record (EOR) services, global payroll management, and immigration support in over 150 countries. Companies can seamlessly expand their workforce globally without the need to establish a local entity, ensuring that they remain compliant with local labor laws and regulations.
Global Payroll • Employee Benefits • Compliance • Tax/Legal/Labor Laws • Professional Employer Organization (PEO)
Customer Success Manager
March 27
Multiplier
Multiplier is a global human platform that facilitates the hiring and management of international teams. With a focus on compliance and efficiency, it offers solutions such as Employer of Record (EOR) services, global payroll management, and immigration support in over 150 countries. Companies can seamlessly expand their workforce globally without the need to establish a local entity, ensuring that they remain compliant with local labor laws and regulations.
Global Payroll • Employee Benefits • Compliance • Tax/Legal/Labor Laws • Professional Employer Organization (PEO)
📋 Description
• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier • Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement • Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention • Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap • Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs • Identifying growth opportunities within your portfolio
🎯 Requirements
• Min 2 to 5 years of Customer facing experience (ideally within B2B SaaS or HR) • Min 2 years in pure enterprise account/ relationship management • Min 2 of the last 3 years overachieving goals and targets • A people-first, and growth mindset • An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector • The ability to work independently, problem-solve proactively, and collaborate effectively • Comprehension of value-based sales • Discipline in Account Planning, Forecasting, and Quota Attainment
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