Client Success Manager

6 days ago

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HST Pathways

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HST Pathways is a software provider that specializes in solutions for Ambulatory Surgery Centers (ASCs). Their platform covers the full lifecycle of surgery center operations, from scheduling and billing to patient engagement and data analytics. HST Pathways offers integrated tools for financial management, clinical operations, patient payments, and electronic charting, enhancing efficiency and enabling data-driven decision-making. The company is committed to providing seamless integrations, rigorous security standards, and proactive customer support. With a focus on optimizing operational processes, HST Pathways aims to alleviate common challenges faced by ASCs, such as disjointed tools and inefficient workflows, by offering a comprehensive, cloud-based platform tailored for these healthcare facilities.

Implementation • Training • Technology • Electronic Health Records • Ambulatory Surgery Centers

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

• The Client Success Manager will be responsible for the pro-active outreach to all HST clients (both corporate and non-corporate accounts) post transition to support to ensure the overall product utilization is meeting the goals that were set by the client pre – sale. • This role is vital to HST as it both retains current client relationships and builds upon them, ensuring their continued success and growth of the HST product line. • The Client Success Manager is someone who proactively manages their portfolio by using everyday requests for support and service needs as an opportunity to better connect with the client. • A Client Success Manager is highly collaborative and works with each department within the organization to ensure clients’ operational success, and overall success of the client throughout its entirety of the customer journey. • The Client Success Manager will use data alongside a Customer Score Card to determine the health of that client and to serve as the resource to ensure the clients are meeting and succeeding any goals. • The CSM should also use the Customer Score Card and Health Score as a way to minimize and reduce churn.

🎯 Requirements

• Associate’s degree preferred. • Prior client success experience (1-2 years) preferred. • ASC billing and collections experience desired. • Ability to communicate, present and influence at all levels of an organization, including Executive and C-level. • Proficient in CRM software including logging, tracking, and reporting upon client data. • Working knowledge of surgery center and healthcare industry preferred. • General familiarity with cloud-based applications and technologies is a plus. • Ability to create, manage, and grow relationships with clients while having intuition and anticipation of customers’ needs and match with appropriate product and service. • Comfort with working under pressure in a fast-paced environment.

🏖️ Benefits

• Remote work environment • Health benefits paid for employee • Flexible Paid Time Off Policy • 11 company holidays per year • Paid parental leave • 401K with matching contributions • Learning and development allowance • A diverse, inclusive, and fun team!