AssetWorks Inc
AssetWorks Inc. is a leading provider of integrated software solutions designed to help organizations make data-driven decisions. With a focus on fleet and fuel management, enterprise asset management, facilities management for education, risk management, and government property management, AssetWorks offers a comprehensive suite of solutions that enhance efficiency and reduce costs. The company's products are tailored to streamline operations and improve data transparency for public and private sector entities. With over 40 years of experience and more than 1,000 customers, AssetWorks is committed to delivering high-quality, scalable solutions that improve accountability and operational efficiency across various industries.
Integrated Workplace Management Systems • Fleet Management Software • Integrated Automated Fueling Systems • Fixed Asset Software • Motor Pool Management
SaaS Operations Leader
March 24
AssetWorks Inc
AssetWorks Inc. is a leading provider of integrated software solutions designed to help organizations make data-driven decisions. With a focus on fleet and fuel management, enterprise asset management, facilities management for education, risk management, and government property management, AssetWorks offers a comprehensive suite of solutions that enhance efficiency and reduce costs. The company's products are tailored to streamline operations and improve data transparency for public and private sector entities. With over 40 years of experience and more than 1,000 customers, AssetWorks is committed to delivering high-quality, scalable solutions that improve accountability and operational efficiency across various industries.
Integrated Workplace Management Systems • Fleet Management Software • Integrated Automated Fueling Systems • Fixed Asset Software • Motor Pool Management
📋 Description
• Manage hosted applications commissioning, upgrades and ongoing management • Recruit, lead and mentor a team for installation, upgrade, monitoring and ongoing management of hosted environments • Develop and execute SRE strategies to improve system uptime, performance, and scalability • Collaborate with engineering, DevOps, and product teams to align SRE efforts with business goals • Ensure system reliability, availability, and performance through proactive monitoring and automation • Oversee incident management, including detection, response, and post-mortem analysis • Drive automation efforts to reduce manual operations and increase system efficiency • Accountable for 24x7x365 contractual SLA commitments to customers • Led development of standardized tools and processes to ensure high-quality service • Builds processes to keep customers informed of issue resolution timing • Recommend product architecture and deployment improvements • Report on key metrics to track application performance and hosted environment status • Responsible for obtaining and managing SOC1, SOC 2 and ISO 27001 certification • Identify team member's strengths and delegate duties appropriately • Fosters a collaborative “open-door” culture • Identify areas of improvement in collaboration with other managers
🎯 Requirements
• Bachelor's degree in Computer Science, Information Systems or a related STEM field • Strong experience in site reliability engineering (SRE), DevOps, or infrastructure engineering • Expertise in monitoring, observability, and incident management • Excellent project management, communication, and interpersonal skills • Significant experience in all phases of the software lifecycle • Experience in managing / maintaining SOC1, SOC 2 and ISO 27001 certification • Experience using ITIL to manage software as a service • Talent acquisition and organizational development expertise • Experience managing enterprise applications to SLA’s • Experience with implementing CI/CD pipelines within a hybrid computing environment • Familiarity with tools for automated deployments, including developing and managing IaC • Experience with relational databases (Oracle or MS SQL Server) • Experience with building and managing environments in Microsoft Azure
🏖️ Benefits
• Competitive compensation • Comprehensive benefits package • Opportunities to learn from industry experts
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