Senior EAM Implementation Consultant

3 days ago

🇺🇸 United States – Remote

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

AssetWorks Inc

WebsiteLinkedInAll Job Openings

Integrated Workplace Management Systems • Fleet Management Software • Integrated Automated Fueling Systems • Fixed Asset Software • Motor Pool Management

5001 - 10000 employees

☁️ SaaS

🏢 Enterprise

🚗 Transport

Description

• Conduct detailed business process analysis consulting and document the resulting requirements definitions. • Consult with customers related to system design and configuration to achieve desired workflows. • Understand and be able to effectively communicate the fundamentals of change management. • Translate customer requirements into functional/technical specifications for enhancements, interfaces, conversions and/or reports. • Manage testing cycle process with customer for end user acceptance test scripts regarding system design and any enhancements, interfaces, conversions and reports built within the project scope. • Deliver high quality, focused training classes for both train-the-trainer and end-user-oriented classes on areas of the system per documented workflows. • Support live operations transition for customer(s) onsite at their facilities and perform requisite troubleshooting as necessary. • Deliver engaging, informative, well-organized presentations. • Deliver training classes and presentations at annual customer conference. • Create, update and provide insight on internal and external training and implementation materials. • Create and deliver ad hoc and routine industry needed reports from system for customers, as requested. • Build and support custom reports in Business Objects Enterprise, not required but preferred. • Possesses general understanding in the areas of application programming, IIS, database and system design. • Facilitate project team and customer meetings effectively. • Communicate relevant project information to assigned project manager, direct manager and other departments (Development, Customer Care, QA, Sales) effectively and timely. • Resolve and/or escalate issues in a timely fashion. • Interface professionally with other internal departments. • Understand how to communicate difficult/sensitive information tactfully. • Set and manage customer expectations on projects, especially where documented scope is related. • Manage day-to-day customer interaction on assigned projects. • Communicate effectively with customers to identify needs and evaluate alternative business solutions. • Develop long-term, positive relationships with customer personnel increasing overall account satisfaction. • Demonstrate strong financial and business acumen as pertains to corporate metrics and goals. • Demonstrated ability to effectively work remote when not onsite with a customer. • Submit timesheets and expenses in a timely manner.

Requirements

• BA/BS degree from an accredited college or university with a major in Business Management and/or Urban Planning and/or Computer Science • Coursework in GIS is preferred • Mandatory amount of 3-5 years of professional work experience • A minimum of 2 years with direct software implementation experience as the principal implementer • Experience working for a company that provides proprietary software solutions • Excellent active listening, communication (verbal and written) and problem-solving skills • Exhibits strong attention to detail and a commitment to quality work • Thrive in a deadline-driven environment that may require work outside the normal timeframes • Demonstrated organizational efficiency, time management skills and a willingness and ability to adapt to changing priorities • High degree of professionalism and demonstrated ability to work productively with a wide range of customer personas • Familiarity with Oracle and MSSQL relational database platforms • Knowledge of various software development methodologies (waterfall, agile, etc.) • Proficiency with Microsoft Office Suite 365, particularly Excel, PowerPoint and Visio • Working knowledge of Business Objects Crystal Reports, SQL and scripting, a plus • Comfort with extensive travel, up to 50% annually, higher by exception

Benefits

• Generous Paid Time Off • 11 Paid Holidays • Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution • 401k with employer match which immediately vests • Annual Company Bonus • Career growth and mentoring opportunities as a smaller business unit within the Volaris Group • Tuition Reimbursement Program • Employee rewards and recognition programs • Optional Employee Stock Purchase Program with company match • Pet insurance • TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc. • Referral bonuses • Employee engagement events • Flexible remote work arrangements