Customer Service Representative

March 21

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Assistantly

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Assistantly is a company that specializes in providing top-tier virtual and executive assistants to businesses looking for efficient and cost-effective solutions. The company offers a wide range of services including administration, marketing, operations, finance, and client success, providing a substantial cost saving to clients. Assistantly focuses on easing the hiring, onboarding, managing, and retaining of highly skilled assistants by offering fully-managed and scalable plans with a fixed monthly rate. Their unique selling point is the provision of highly qualified "unicorn" assistants who are trained for efficiency and come with a dedicated success team, ensuring the best possible match for their clients' needs. Trusted by over 500 fast-growing companies worldwide, Assistantly's main goal is to help businesses grow faster and more effectively by managing the complexities of building a team.

Virtual Assistants • Marketing • Social Media Management • Sales Professionals • Administration

51 - 200 employees

Founded 2021

👥 HR Tech

🎯 Recruitment

🏢 Enterprise

📋 Description

• Why Assistantly: • Join the vibrant unicorn community at Assistantly, where we connect talented professionals like you with rewarding opportunities that align with your unique skills and aspirations. Partner with us to unlock your potential for meaningful career advancement and personal development. Enjoy the flexibility of remote work, competitive compensation, and a supportive environment designed for your success. • Unicorn Role Overview: • Are you passionate about providing exceptional customer service in the healthcare industry? As a Customer Service Representative with Assistantly, you’ll play a critical role in managing inbound calls and weekend outbound calls while ensuring a seamless experience for patients, caregivers, and insurance representatives. Your communication skills and professionalism will help you resolve inquiries, provide accurate information, and ensure smooth operations across the organization. If you’re someone who thrives in a fast-paced environment and has experience in healthcare or call-handling roles, this job is perfect for you! • What You’ll Do: • Inbound & Outbound Calls: Manage and respond to inbound calls from patients, caregivers, and insurance representatives, and complete outgoing attendance calls for weekend services. • Information & Issue Resolution: Provide accurate information regarding services, policies, and procedures. Resolve inquiries related to patient care, insurance coverage, billing, and other concerns. • Documentation: Document call details and update records in the system to ensure information accuracy and compliance. • Coordination: Communicate and collaborate with internal departments, ensuring smooth handoff of tasks when necessary. • Scheduling: Assist with scheduling appointments, follow-ups, and addressing other patient or caregiver needs. • Compliance & Confidentiality: Handle sensitive information in compliance with HIPAA regulations, maintaining the highest standards of confidentiality. • Escalation: Identify and escalate calls requiring additional assistance or expertise. • Professionalism: Maintain a professional, empathetic demeanor, ensuring a positive experience for every caller. • Only resumes in English will be considered.

🎯 Requirements

• 3+ years of proven experience in a customer service or call-handling role, preferably in a healthcare or medical setting. • Excellent verbal communication skills and the ability to efficiently handle a high volume of calls. • Strong problem-solving abilities and attention to detail. • Ability to work both independently and as part of a team in a fast-paced environment. • Proficiency in using communication and CRM systems for logging and tracking calls, preferably industry specific platforms. • Knowledge of healthcare and insurance terminology is a plus. • Strong organizational skills with the ability to multitask effectively. • Familiarity with HIPAA regulations and patient confidentiality standards. • English and Spanish Proficiency.

🏖️ Benefits

• Above market starting pay scale. • Permanent work-from-home opportunities. • Part-time and full-time positions available. • Health & Wellness Allowance. • Paid Time Off (PTO) yearly. • Monthly bonus drawings, loyalty & performance bonuses, profit sharing.