Senior Implementation Manager

October 3

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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• At AssistIQ we are dedicated to creating a more efficient and transparent healthcare supply chain by empowering providers to generate accurate data and insights on their supply usage. • We’re building an AI-driven software solution that provides seamless tracking, real-time visibility and actionable insights to healthcare systems, enabling waste reduction and better revenue capture, leading to better value of care and better outcomes for patients. • In the role of Senior Implementation Manager, you’ll deploy AssistIQ’s software across various surgical suites and procedural areas in hospitals across North America. • You will generate learning and leverage best practices, supporting the development of a scalable implementation model that serves our customers. • You will also lead the early buildout of our implementation team and be responsible for managing and mentoring implementation team resources. • Your ultimate goal is to make it easy for our customers to adopt and implement our solution. • We’re excited by candidates who enjoy and are capable of working in a fast-paced entrepreneurial environment. • To be successful, you will be adept at juggling responsibilities in parallel, including anticipating and identifying operational risks and mitigations, and striking a balance between product and customer priorities while building strong customer relationships. • We expect you to comfortably move between clinical teams (e.g. nurses, physicians) and administrative stakeholders (e.g. finance, procurement). • Teamwork, professionalism, confidentiality, project management, understanding of software products and communication are essential. • Given the dynamic nature of startup life, the role of the Senior Implementation Manager is dynamic with priorities evolving regularly. • Responsibilities: • Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to: • Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration. • Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities. • Identifying product gaps, customer, and internal risks to product implementation. • Partnering with the internal Product team to outline customer needs. • Completing on-site training for end users and ensuring end user acceptance. • Communicating project updates with various customer stakeholders throughout the implementation process. • Ensuring smooth transition to customer success team post go-live. • Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings. • Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements.

Requirements

• Led software and/or hardware implementations, ideally in healthcare IT (OR and supply chain a bonus but not a requirement) for multiple end user types with various training requirements and strategies. • Experience working in a perioperative department or procedural area is an asset but not required. • Maturity to lead and grow a team (ideally, has managed a team of at least 2-3) and work across multiple teams within the company and externally. • Ability to manage key project stakeholder relationships and provide tracking and updates to the steering committee level project sponsors in addition to operational stakeholders. • Experience providing support post go-live and creating successful transitions to customer success teams. • Demonstrated capability for problem-solving, prioritization and project management, with the ability to step into project management roles as needed. • Excellent interpersonal skills. • Ability to synthesize information, think quickly and drive change. • Strong communication (verbal, presentation, written) and time management skills. • This role is remote with >50% travel required.