Bilingual Associate Technical Support Analyst

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Assurant

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specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+ employees

Founded 1892

💸 Finance

👥 B2C

💰 Post-IPO Debt on 2023-02

Description

• Provide high-quality technical support to diagnose and resolve incidents. • Troubleshoot and resolve issues across a wide array of devices. • Provide excellent customer service and ownership of issues. • Work in a high energy, dynamic, and collaborative environment. • Act as the customer's advocate demonstrating expertise in support processes.

Requirements

• 6 months experience with customer service, troubleshooting, analytical, and problem-solving. • Strong experience in PC Support, Mobile Support, and Smart Devices. • High school diploma or GED (post-secondary education preferred). • Must be able to type 30-40 WPM. • Bilingual (Spanish and English) both written and verbal.

Benefits

• Your medical benefits begin on your first day. • Excellent compensation and retirement programs. • Exceptional paid time off. • Tuition reimbursement available after 6 months.