Associate Technical Support Engineer

Yesterday

🇺🇸 United States – Remote

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+19 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Description

• Provide exceptional customer support for the company's software products • Troubleshoot and resolve complex technical issues • Collaborate with engineering teams to address product defects • Contribute to the development of knowledge base resources • Communicate with customers ensuring a positive experience • Maintain strong relationships with customers acting as a technical advisor

Requirements

• Degree or coursework in Computer Science, Engineering, or related fields is beneficial but not a must-have • 1-2 years of experience in technical support, software engineering, or any customer-facing tech role • Familiarity with or willingness to learn about software development processes, cloud-based infrastructure, and troubleshooting methodologies • Some experience with programming languages such as Python, JavaScript, or Ruby is preferred • Strong problem-solving abilities, excellent communication skills, and readiness to learn new things • Desire to stay current with industry trends and emerging technologies

Benefits

• Health insurance • Dental and Vision insurance • Company paid Life/AD&D • Long-term Disability insurance • Short-term Disability insurance • Term Life insurance • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Retirement Plan - 2% company match • EAP • Remote-first • Uncapped Discretionary Time off • Sick Leave • 13 paid holidays • One time remote work stipend • Employee recognition program • Employee-led Groups (ELG’s)