Telgorithm
Telgorithm is a full-service SMS/MMS API provider specializing in 10DLC messaging. The company offers powerful APIs combined with individualized support and compliance guidance to enable software providers to scale their messaging services. Telgorithm is dedicated to improving SMS and MMS deliverability rates and provides comprehensive solutions for customer onboarding, campaign approvals, and compliance management. Their technology caters to software providers that send a large volume of text messages each month, aiming to streamline the setup and operational processes in the messaging space.
Messaging APIs • SMS and MMS • Guaranteed Deliverability • 10DLC (Local Numbers) • Toll Free Numbers
Technical Support Specialist
January 14
🇺🇸 United States – Remote
💵 $52k - $70k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Telgorithm
Telgorithm is a full-service SMS/MMS API provider specializing in 10DLC messaging. The company offers powerful APIs combined with individualized support and compliance guidance to enable software providers to scale their messaging services. Telgorithm is dedicated to improving SMS and MMS deliverability rates and provides comprehensive solutions for customer onboarding, campaign approvals, and compliance management. Their technology caters to software providers that send a large volume of text messages each month, aiming to streamline the setup and operational processes in the messaging space.
Messaging APIs • SMS and MMS • Guaranteed Deliverability • 10DLC (Local Numbers) • Toll Free Numbers
📋 Description
• About Telgorithm: Telgorithm is a cutting edge messaging API provider specializing in 10DLC text messaging. • Enables software providers to send high-volume business text messages at the highest delivery rates. • Our mission is to provide exceptional user experiences and technical support. • The Role: Deliver highly customized solutions and recommendations to our users. • Ownership of complex, technical user issues, collaborating with Engineering and Product teams.
🎯 Requirements
• At least 2+ years of relevant experience in a customer-facing product support role, with a focus on troubleshooting technical issues. • You'll stand out if you have experience in the newest A2P 10DLC requirements • Experience using REST API’s, SQL queries • Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution. • Exceptional customer relationship skills and a clear perspective on what constitutes excellent customer service over email and in virtual meetings. • Ability to prioritize constantly to manage competing priorities or process risks • Must have experience working with SaaS start-ups • Familiarity with carrier operations, message routing, call processing, and network management
🏖️ Benefits
• Full remote/hybrid work arrangement • Flexible work schedule • Flexible time off; including paid vacation and sick leave • Company-sponsored health insurance • Employee stock options
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