Technical Support Specialist

3 days ago

Apply Now

Receive Emails with Similar Jobs

Telgorithm

WebsiteLinkedInAll Job Openings

Messaging APIs • SMS and MMS • Guaranteed Deliverability • 10DLC (Local Numbers) • Toll Free Numbers

11 - 50

💰 $3M Seed Round on 2022-02

Description

•About Telgorithm. We started Telgorithm with one powerful idea: to simplify the cloud communications go-to-market and compliance journey for every SaaS company. •The Role. As part of our Support team, you will be a critical driver in delivering exceptional user experiences. •You will take ownership of complex, technical user issues and work across teams to resolve them.

Requirements

•At least 2+ years of relevant experience in a customer-facing product support role, with a focus on troubleshooting technical issues. •You'll stand out if you have experience in the newest A2P 10DLC requirements •Experience using REST API’s, SQL queries •Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution. •Exceptional customer relationship skills and a clear perspective on what constitutes excellent customer service over email and in virtual meetings. •Ability to prioritize constantly to manage competing priorities or process risks •Must have experience working with SaaS start-ups •Familiarity with carrier operations, message routing, call processing, and network management

Benefits

•Full remote/hybrid work arrangement •Flexible work schedule •Flexible time off; including paid vacation and sick leave •Company-sponsored health insurance •Employee stock options