Technical Support Specialist

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Telgorithm

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Messaging APIs • SMS and MMS • Guaranteed Deliverability • 10DLC (Local Numbers) • Toll Free Numbers

11 - 50

💰 $3M Seed Round on 2022-02

Description

• As part of our Support team, you will be a critical driver in delivering exceptional user experiences. • This role goes beyond basic troubleshooting—it's about using your technical expertise, analytical mindset, and project management skills to deliver highly customized solutions and recommendations to our users. • You will take ownership of complex, technical user issues and work across teams, including Engineering and Product, to resolve them. • Your work will focus on scaling support operations, creating world class user experiences, and pushing forward continuous improvements that align with Telgorithm’s key metrics.

Requirements

• At least 2+ years of relevant experience in a customer-facing product support role, with a focus on troubleshooting technical issues. • You'll stand out if you have experience in the newest A2P 10DLC requirements • Experience using REST API’s, SQL queries • Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution. • Exceptional customer relationship skills and a clear perspective on what constitutes excellent customer service over email and in virtual meetings. • Ability to prioritize constantly to manage competing priorities or process risks • Must have experience working with SaaS start-ups • Familiarity with carrier operations, message routing, call processing, and network management

Benefits

• Full remote/hybrid work arrangement • Flexible work schedule • Flexible time off; including paid vacation and sick leave • Company-sponsored health insurance • Employee stock options