Customer Support Engineer

December 17, 2024

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Five Sigma - Claims Management Solution

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Five Sigma is a comprehensive claims management platform that leverages cloud-based SaaS technology to offer 360-degree claim visibility, AI-driven insights, and decision-making automation. The platform is designed to enhance productivity and reduce costs for insurers, managing general agents, third-party administrators, and self-insured entities across various lines of business including property and casualty, automotive, homeowners, and more. With features like omnichannel communications, built-in communications and AI summaries, workflow automation, and API integrations, Five Sigma provides future-proof claims processing solutions that transform claims departments from cost centers to profit centers. The platform aims to improve customer satisfaction, operational efficiency, and overall performance through immediate deployment and ongoing product updates.

Claims Management Software • Intelligent Automation • Claims • Insurance • Data Analytics

51 - 200 employees

☁️ SaaS

💰 $16M Series A on 2021-09

📋 Description

• Five Sigma offers an AI-native claims management platform for insurance companies. • We build the most advanced, data-oriented claims platform in the industry, leveraging cutting-edge AI capabilities to help insurance companies handle claims faster and more efficiently. • We are looking for Customer Support Engineer with a passion for customer success. • Responsible for managing and troubleshooting complex issues for Five Sigma customers. • Customer-facing role requiring technical and product knowledge, along with excellent communication skills to help customers resolve their issues. • Opportunity to learn new technologies and expand your role as the team grows.

🎯 Requirements

• 2-5 years of experience as a Customer Support Engineer or in a similar role within a B2B SaaS company. • Tech-savvy, with the ability to quickly learn new solutions, features, and functionalities. • Excellent problem-solving skills, with the ability to multitask effectively while delivering exceptional customer service. • A strong commitment to delivering excellent customer service, with a dedication to providing delightful customer experiences and the persistence to drive issues to resolution. • The ability to provide clear, step-by-step instructions to customers, both verbally and in writing. • The ability to thrive under pressure and manage time efficiently. • Great interpersonal and communication skills, with high proficiency in English. • SQL – Beginner to intermediate knowledge. • Experience working with a ticketing platform (e.g., Zendesk, Freshdesk). • Advantage: Bachelor’s degree in Computer Science. • Previous experience in an insurtech company. • Experience troubleshooting API issues using Postman. • Ability to read and understand Python code (or any scripting language).