Technical Support Analyst

2 days ago

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Fortive

WebsiteLinkedInAll Job Openings

Professional Instrumentation • Industrial Technologies • Healthcare Solutions • Precision Technologies • Software-Enabled Workflow Solutions

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Description

• Provide exceptional customer support to all Provation customers • Actively assist with Provation’s customer call center • Own the customer experience by providing technical assistance • Manage multiple support requests • Provide remote technical and application support • Share knowledge through internal knowledge base articles • Actively participate in a rotating 24/7 on-call support • Foster teamwork and collaboration across all teams • Maintain a professional demeanor under pressure • Own assigned customer requests • Other duties and projects as assigned

Requirements

• Two-year or four-year college degree or equivalent work experience • 2+ years of working knowledge for: • Computer operating systems • Software troubleshooting techniques • 2+ years of previous customer support experience is preferred • Some experience with Oracle, SQL, Computer Sciences, HL7 interfaces is a plus • Experience in the healthcare industry is a plus