Technical Support Engineer

5 days ago

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Third Party Administrator • TPA

501 - 1000 employees

Founded 1985

⚕️ Healthcare Insurance

📋 Compliance

Description

• Portnox is a fast-growing, VC-backed cybersecurity company delivering must-have SaaS solutions. • This fully remote role collaborates with hybrid teams based in Austin, TX, and Charlotte, NC. • This role supports cybersecurity SaaS products through technical troubleshooting, customer onboarding, and product integrations. • Success requires independent problem-solving and technical expertise in a fast-paced environment.

Requirements

• Customer-Facing Experience: Demonstrated experience in direct customer interaction roles, showcasing excellent written and verbal communication and strong interpersonal skills. • Team Player with Self-Sufficiency: Able to collaborate effectively in a team environment while working independently with minimal supervision. • Analytical Thinking & Problem Solving: Possesses advanced analytical skills to diagnose complex issues and provide effective solutions. • Research & Troubleshooting Abilities: Skilled in researching and troubleshooting technical challenges to resolve customer issues efficiently. • Technical Writing Expertise: Experience creating knowledge base (KB) articles and technical documentation to contribute to internal and external knowledge sharing. • Strong Networking and Identity Management experience in the following concepts: • Network Protocols: DNS, DHCP, 802.1x Authentication and TCP/IP. • Network Devices: Routers, Switches, Access Points (APs), Firewalls. • Network Security: Certificate Authentication, Firewall Configuration and VPN. • Configuration Interfaces: CLI and GUI. • Monitoring & Troubleshooting: Traffic analysis with Wireshark (or other). • Authentication Methods: MFA and Certificate-based Authentication (802.1x). • Authentication Repositories: LDAP, AD, Azure AD. • Identity Federation and SSO (Single Sign-On): SSO and Federated Identity. • MDM Solutions: Intune, JAMF or SCCM. • 2+ years’ experience in support or customer service for an international hi-tech company. • Networks and Identify Management experience (under Required Skills) is a weighted criterion. • Related certifications (CompTIA Network+, CCNA, or CompTIA Security+). • Experience with Knowledge-Centered Service (KCS). • Project Management experience.

Benefits

• Opportunity to make a significant impact on the operations of the company. • Collaborative and dynamic work environment with opportunities for professional growth and development. • Competitive compensation and benefits package.