Technical Support Specialist

July 21

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Whisker

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Home of the Litter-Robot, Feeder-Robot, and Litterbox.com

iot • pet products • animal • robot • pet care

501 - 1000

💰 $31M Private Equity Round on 2019-12

Description

• Provide support to Ting customers by phone and email • Create and maintain clear, concise, and accurate documentation for internal and external use • Act as liaison to ensure smooth operations and service delivery to all customers and partners • Identify, report, and document technical issues to help isolate and resolve issues in a timely manner • Support the Engineering team with testing software and hardware • Troubleshoot issues down to the root cause • Perform other duties as required

Requirements

• Associates Degree or valid (up-to-date) certification in a related field • 2 years of work experience in a technical support or customer support role • A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends, and holidays

Benefits

• Competitive salary + equity. • Health, dental, and vision insurance. • 401(k) with match.