Technical Support Specialist

6 days ago

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Whisker

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iot • pet products • animal • robot • pet care

501 - 1000 employees

👥 B2C

🛍️ eCommerce

🧘 Wellness

💰 $31M Private Equity Round on 2019-12

Description

• Provide phone and email support to Ting customers, ensuring timely and professional assistance. • Create, maintain and follow clear, concise, and accurate documentation for internal and external use. • Troubleshoot and resolve issues down to the root cause. • Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. • Identify, report, and document technical issues. • Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. • Support the Engineering team by testing software and hardware, contributing to product improvements. • Perform other duties as required to support business objectives.

Requirements

• Associate’s degree or valid, up-to-date certification in a related field. • 2+ years of experience in technical support or customer support roles. • Experience using ticket systems to track and resolve customer inquiries. • Proven ability to deliver exceptional customer care via phone and email. • Strong organizational skills with the ability to multi-task in a fast-paced environment. • Self-motivated and disciplined to excel in a remote work setting. • Availability to work a rotating schedule, including nights, weekends, and holidays.

Benefits

• Competitive salary + equity. • Health, dental, and vision insurance. • 401(k) with match.