Associate Technical Support Analyst - Networks

4 days ago

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CDK Global

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CRM • Digital Retail • Fixed Operations • IT Solutions • Data & Intelligence

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Description

• Respond to client and associate inquiries via phone, web chat, email, and online ticketing systems • Create case logs, track information, and follow through to resolution, escalating complex issues as needed • Configure network devices such as routers, switches, and access points • Troubleshoot and resolve technical issues with software applications and hardware • Stay up to date with the latest industry developments and internal processes through training • Collaborate with team members to provide outstanding customer service and innovative solutions

Requirements

• Cisco CCNA certification or 2 years of experience configuring network devices • Excellent problem-solving and communication skills • Ability to document, track, and resolve issues efficiently • Preferred: Experience with ticketing systems (Clarify, Remedy, Salesforce) • Knowledge of Fortigate, zScaler, Wireshark, Microsoft O/S, and Active X controls • Certifications such as A+, MCDST, or MCST • Automotive industry experience • Bilingual in French or Spanish is a plus!

Benefits

• Medical, dental, and vision benefits • Paid Time Off (PTO) • 401K Matching Program • Tuition Reimbursement