Bilingual Customer Care Specialist

September 15

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Assurant

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specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+

💰 Post-IPO Debt on 2023-02

Description

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss. • Role requires listening to our customers’ concerns and showing empathy while resolving their issues. • Expected to take initiative to understand customers’ challenges, solve them and proactively help them avoid future challenges. • May be asked to participate in special projects, assume new responsibilities and adjust priorities as requested. • A robust paid training environment enables you to learn the business, the systems, the policies and how to effectively engage and resolve customer challenges.

Requirements

• Must be fully bilingual in English and Spanish • Strong attention to detail • Great conversation skills and ability to WOW customers on every call • Excellent verbal, written and listening skills • Relentless drive to own the customer’s problem and resolve it • Ability to adapt well to change • Ability to work well in a fast-paced environment • Ability to think outside of the box to resolve problems • Ability to multitask using technology, including call handling, loan-level review and call documentation • Minimum high school diploma or GED, and 1 year of work experience required • College degree with 0-1 year of work experience, preferred

Benefits

• Generous paid-time-off package with 23 total days, including holidays, within your first year • Undergraduate tuition reimbursement programs • Various work schedules and potential to work from home • Stock purchasing options along with a 401k and additional financial resources • Potential to share in the company’s success through a performance bonus • Health, dental and personal wellness plans • And more …