Bilingual Customer Care Specialist

6 hours ago

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Assurant

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specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+

💰 Post-IPO Debt on 2023-02

Description

• Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss. • This role requires listening to our customers’ concerns and showing empathy while resolving their issues. • Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges. • You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested. • A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. • Training will be a combination of classroom, online and side-by-side observations.

Requirements

• Must be fully bilingual in English and Spanish • Strong attention to detail • Great conversation skills and ability to WOW customers on every call • Excellent verbal, written and listening skills • Relentless drive to own the customer’s problem and resolve it • Ability to adapt well to change • Ability to work well in a fast-paced environment • Ability to think outside of the box to resolve problems • Ability to multitask using technology, including call handling, loan-level review and call documentation • Minimum high school diploma or GED, and 1 year of work experience required • College degree with 0-1 year of work experience, preferred

Benefits

• Generous paid-time-off package with 23 total days, including holidays, within your first year • Undergraduate tuition reimbursement programs • Various work schedules and potential to work from home • Stock purchasing options along with a 401k and additional financial resources • Potential to share in the company’s success through a performance bonus • Health, dental and personal wellness plans • And more ...