Contact Center Customer Care Specialist

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KBR, Inc.

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Engineering • Aerospace • Defense • Professional Services • Technology

10,000+

Description

• HomeSafe Alliance is seeking Customer Care Specialist’s to support the Customer Care contact center. • Provide immediate support to answer customer inquiries, troubleshoot application access, and network with internal and external move partners. • Ensure first call resolution through problem solving and effective call/email/chat/text. • Counsel customers on their entitlements for their move. • Troubleshoot with customers on how to use the HomeSafe Connect Application. • Provide accurate details of the status of Customer move at designated points. • Complete outbound communications to customers and business partners. • Readily resolve all customer, agent or military base inquiries and concerns. • Identify and resolve issues utilizing critical thinking skills and sound judgment. • Ensure a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems.

Requirements

• High School Diploma, GED or equivalent education experience is required. • 1+ year customer service experience, with military move experience preferred. • Must be a U.S. citizen due to contractual requirements. • Demonstrated experience: Experience working in a multi-channel (voice, chat, email, and text) contact center. • The role requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work. • Manage multiple priorities, with the ability to work in a fast-paced environment. • Ability to manage difficult customers and situations and be able to solve problems. • Excellent written & verbal communication skills, patience, and empathy. • Proficient with basic computer skills.

Benefits

• Medical, Dental and Vision Insurance. • Paid time off (PTO) • Three weeks of PTO for newly hired employees • 401(k) • Health and Wellness Programs • Disability, Life and AD&D insurance • Employee Support program • Family Support: Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • Travel Accident & Medical TRICARE Supplement Plan • Voluntary Benefit Plans • And more!