Contact Center Customer Care Specialist

November 20

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KBR, Inc.

WebsiteLinkedInAll Job Openings

Engineering • Aerospace • Defense • Professional Services • Technology

10,000+ employees

Founded 1901

🔬 Science

Description

• HomeSafe Alliance is seeking Customer Care Specialist’s to support the Customer Care contact center by providing immediate support to answer customer inquiries. • Troubleshoot application access, and network with internal and external move partners to resolve concerns. • Ensure first call resolution through problem solving and effective call/email/chat/text. • Counseling customers on their entitlements for their move. • The role demands a cooperative, agreeable, and sympathetic listener who can build good relationships.

Requirements

• High School Diploma, GED or equivalent education experience is required. • 1+ year customer service experience, with military move experience preferred. • Must be a U.S. citizen due to contractual requirements. • Experience working in a multi-channel (voice, chat, email, and text) contact center. • The role requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work. • Manage multiple priorities, with the ability to work in a fast-paced environment. • Ability to manage difficult customers and situations and be able to solve problems. • Excellent written & verbal communication skills, patience, and empathy. • Proficient with basic computer skills.

Benefits

• Medical, Dental and Vision Insurance. • Paid time off (PTO) • Three weeks of PTO for newly hired employees • 401(k) • Health and Wellness Programs • Disability, Life and AD&D insurance • Employee Support program • Family Support: Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • Travel Accident & Medical TRICARE Supplement Plan • Voluntary Benefit Plans • And more!