sign language interpreting β’ deaf and hard of hearing services β’ advocacy β’ community-based programs β’ contact center services
1001 - 5000
π° $75k Grant on 2017-11
Yesterday
πΊπΈ United States β Remote
π΅ $16 / hour
β° Full Time
π’ Junior
π Customer Support
π«π¨βπ No degree required
sign language interpreting β’ deaf and hard of hearing services β’ advocacy β’ community-based programs β’ contact center services
1001 - 5000
π° $75k Grant on 2017-11
β’ Supports the California Telephone Access Program (CTAP) by assisting disabled California residents in the selection and use of specialized communication devices offered through the program. β’ Make calls to customers to learn and address their needs or other issues with products or services. β’ Ensures that the highest level of quality service is delivered to all consumers. β’ Accepts customer calls for program information and provides complete and accurate details. β’ Assists customers with identifying the most suitable device(s) available through the program. β’ Assists customers with identifying equipment malfunctions and equipment usage problems. β’ Contacts customers for additional information as necessary. β’ Provides descriptions of and directions to CTAP Service Centers. β’ Places equipment orders as necessary. β’ Requests field visits as appropriate. β’ May complete outbound calls to customers as necessary. β’ Utilizes internal applications and procedures to provide the best possible customer service. β’ Provides complete and detailed notes of all customer interactions. β’ Accepts written requests via TTY and provides appropriate written responses. β’ Ensures all procedures are adhered to at all times. β’ Meets all customer expectations and company standards. β’ Adheres to all attendance policies. β’ Maintains professionalism with customers, peers, and management. β’ Achieves the CTAP Certified Agent designation. β’ Performs other duties as requested by the Center Manager.
β’ A minimum of a High school diploma or equivalent β’ Must live in the State of California β’ At least 6 -12 months of previous customer service experience β’ Ability to work weekdays and/or evenings
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As a Customer Support Representative for Metrc, LLC, answer calls and emails. Collaborate with teams to resolve client needs and provide information.
πΊπΈ United States β Remote
π° Venture Round on 2018-10
β° Full Time
π’ Junior
π Customer Support
π«π¨βπ No degree required
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