Energy Efficiency Customer Support Specialist

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energy optimization • energy efficiency program design • implementation • market transformation • benchmarking

1001 - 5000

💰 Private Equity Round on 2013-06

Description

• This position is remote and can be located anywhere where posted. • We are looking for a talented individual… To join our team as an Energy Efficiency Customer Support Specialist! • This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! • Each customer interaction focuses around energy efficiency • You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates • Each call can be a different utility customer and require a different type of service • Wide range of support scripts – verbatim, talking points, or simple usage guides • Some programs utilize chat/email interactions with customers • Personal performance data and progress accessible in real time

Requirements

• High School Diploma or GED (required) • Ability to type 35+ WPM • No attendance or punctuality concerns • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred • Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career