Customer Service Representative, Spanish Bilingual

2 days ago

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Tenet Healthcare

WebsiteLinkedInAll Job Openings

10,000+

💰 $2G Post-IPO Debt on 2022-05

Description

•The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients. •Handle a large call volume while ensuring quality customer service and patient satisfaction •Follow-up on all issues not resolved during conversation with patient/guarantor •Ability to complete other related customer service duties as assigned •Answer patient calls within the guidelines of call center metric objectives •Ensure appropriate HIPAA compliance guidelines •Adhere to work schedule and follow call center phone procedures •Maintain professionalism and confidentiality.

Requirements

•High School degree or equivalent required •At least 1 year experience in a medical customer service role preferred •Previous experience in a call center environment preferred •Proficiency in Microsoft Outlook, Excel and Word required •Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus

Benefits

•Medical, dental, vision, disability, and life insurance •Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. •401k with up to 6% employer match •10 paid holidays per year •Health savings accounts, healthcare & dependent flexible spending accounts •Employee Assistance program, Employee discount program •Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. •For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.