Customer Service Representative, Spanish Bilingual
November 27
🇺🇸 United States – Remote
💵 $14 - $21 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Description
• Handle a large call volume while ensuring quality customer service and patient satisfaction • Follow-up on all issues not resolved during conversation with patient/guarantor • Ability to complete other related customer service duties as assigned • Answer patient calls within the guidelines of call center metric objectives • Ensure appropriate HIPAA compliance guidelines • Adhere to work schedule and follow call center phone procedures • Maintain professionalism and confidentiality
Requirements
• High School degree or equivalent required • At least 1 year experience in a medical customer service role preferred • Previous experience in a call center environment preferred • Proficiency in Microsoft Outlook, Excel and Word required • Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
Benefits
• Medical, dental, vision, disability, and life insurance • Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. • 401k with up to 6% employer match • 10 paid holidays per year • Health savings accounts, healthcare & dependent flexible spending accounts • Employee Assistance program, Employee discount program • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. • For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
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