Customer Care Representative

April 3

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Sonsio Vehicle Protection

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Sonsio Vehicle Protection is a leading provider in the automotive industry, offering a comprehensive range of vehicle protection plans. Since its inception in 1984, Sonsio has been protecting vehicles with programs that cover Tire Road Hazard Protection, Appearance Packages, Parts & Labor Warranties, Mechanical Advisory, and more. Their services are designed to provide affordable and valuable coverages that ensure vehicle safety and maintain their resale value. Sonsio is also involved in the NTT INDYCAR SERIES as a primary sponsor, showcasing their commitment to motorsports and the vehicle protection industry.

Road Hazard Programs • Tire & Wheel Protection Programs • Parts & Labor Warranties • Roadside Assistance • Call Center & Live Chat with ASE Certified Technicians

51 - 200 employees

Founded 1984

🚗 Transport

📋 Description

• Answer and respond to incoming customer inquiries, resolving issues, and providing accurate information across all lines of service. • Achieve and maintain a target of answering 80% of incoming calls within specified service level agreements. • Provide exceptional customer service and friendly, knowledgeable, and prompt support for internal and external customers. • Handle and resolve customer complaints in a professional and timely manner. • Accurately enter and update customer information, interactions, and case details in Salesforce. • Maintain comprehensive and organized notes of customer interactions, inquiries, and resolutions. • Develop and maintain a thorough understanding of the company's products, services, policies, and procedures. • Collaborate effectively with other teams’ members and departments to coordinate customer support efforts. • Adhere to company policies, procedures, and service standards to ensure consistency, quality, and compliance in customer care operations. • Identify opportunities for process improvement and service optimization.

🎯 Requirements

• Minimum 1-2 years of experience in customer service, preferably in a call center environment. • High School Diploma. • Associate or bachelor’s degree preferred. • Prior experience in claims processing or insurance industry is a plus. • Proficiency in using Salesforce and Microsoft Office tools; Outlook, Word, Excel. • Ability to navigate multiple computer systems while interacting with customers. • Excellent verbal and written communication skills. • Ability to effectively communicate complex information clearly and concisely. • Strong customer service orientation with a focus on providing exceptional customer experiences. • Ability to handle difficult or sensitive situations with empathy and professionalism. • Strong organizational and time management skills with the ability to multitask and prioritize workload effectively. • Strong analytical and problem-solving skills. • High level of accuracy and attention to detail in processing claims and customer information. • Ability to follow procedures and guidelines to ensure compliance and accuracy. • Ability to work effectively as part of a team and collaborate with colleagues and other departments. • Ability to adapt to changes, learn quickly, and work effectively in a dynamic and evolving environment. • Ability to attain or exceed performance metrics, such as call answer rate, average handling time, and Quality Assurance scores.

🏖️ Benefits

• paid time off • medical • dental • vision • 401k match (50% on the dollar up to 7% of employee contribution)