Customer Care Representative

November 25

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Sonsio Vehicle Protection

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Road Hazard Programs • Tire & Wheel Protection Programs • Parts & Labor Warranties • Roadside Assistance • Call Center & Live Chat with ASE Certified Technicians

51 - 200

Description

• Answer and respond to incoming customer inquiries, resolving issues, and providing accurate information. • Achieve and maintain a target of answering 80% of incoming calls within specified service level agreements. • Handle and resolve customer complaints professionally and timely. • Accurately enter and update customer information in Salesforce. • Collaborate effectively with other team members and departments. • Adhere to company policies and service standards. • Identify opportunities for process improvement. • Manage multiple tasks and prioritize effectively. • Utilize analytical and problem-solving skills to resolve customer issues.

Requirements

• Minimum 1-2 years of experience in customer service, preferably in a call center environment. • High School Diploma. • Associate or bachelor’s degree preferred. • Previous experience in claims processing or insurance industry is a plus. • Proficiency in using Salesforce and Microsoft Office tools; Outlook, Word, Excel. • Excellent verbal and written communication skills. • Strong customer service orientation. • Ability to multitask and prioritize workload effectively. • Ability to follow procedures and ensure compliance and accuracy.

Benefits

• Paid time off • Medical • Dental • Vision • 401k match (50% on the dollar up to 7% of employee contribution)