Interapt
Mobile Application Development • Web Development • iOS • Android • Windows
201 - 500 employees
Customer Support Analyst - Bilingual
November 27
Interapt
Mobile Application Development • Web Development • iOS • Android • Windows
201 - 500 employees
Description
• Interapt is a leading technology services company that is transforming industries and empowering humans with technology. • Provide tier I technical support to customers via phone, email, and chat. • Identify, troubleshoot, and resolve complex technical issues. • Collaborate with support team to provide seamless customer service experience. • Document and track customer issues using our internal ticketing system. • Escalate unresolved issues to appropriate internal teams.
Requirements
• Minimum of 1 years of experience in a customer support analyst role • Must be bilingual (Spanish/English) • Experience using Service Now and similar customer support tools is required • Experience using Bomgar (or similar remote support tool) • Strong technical aptitude and ability to quickly learn new technologies • Proven experience in troubleshooting and resolving complex technical issues • Excellent communication and interpersonal skills • Ability to work independently and in a team environment
Benefits
• 100% Remote Work • Training & Development • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Wellness Resources
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🇺🇸 United States – Remote
💰 Post-IPO Equity on 2021-06
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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