Customer Service Representative

November 25

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Watts Water Technologies

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Plumbing • HVAC • Water Quality • Gas • Conditioning

5001 - 10000

Description

• Respond to customer inquiries via calls and emails regarding water filtration products, services, and water quality concerns. • Provide detailed information on product specifications, features, benefits, and maintenance to support informed purchasing decisions. • Manage orders, track shipments, and coordinate returns or exchanges as necessary. • Educate customers on water quality, filtration options, and regular system maintenance to maximize product performance and lifespan. • Address customer complaints and escalate complex issues to appropriate departments when required. • Document customer interactions, service requests, and technical issues in the CRM system for accurate records and follow-up. • Collaborate with sales, technical support, and operations teams to deliver seamless customer experiences and resolve product or service-related issues efficiently.

Requirements

• A high school diploma or equivalent required • 1+ year of experience in a high-volume customer service role • Ability to understand and explain technical concepts related to water filtration systems • Proficiency in CRM systems, Microsoft Office Suite, and relevant computer applications • Strong typing, grammar, and phone etiquette skills • Knowledge of customer service principles and practices

Benefits

• Competitive compensation based on your skills, qualifications and experience • Comprehensive medical and dental coverage, retirement benefits • Family building benefits, including paid maternity/paternity leave • 10 paid holidays and Paid Time Off • Continued professional development opportunities and educational reimbursement • Additional perks such as fitness reimbursements and employee discount programs