Customer Support Representative - Pharmacy

November 24

Apply Now

Receive Emails with Similar Jobs

Brightree

WebsiteLinkedInAll Job Openings

#1 DME/HME Billing & Business Management Software • DMEPOS consulting • Revenue Cycle Management • Patient collections • Hospice Software

501 - 1000

💰 Venture Round on 2008-07

Description

• Identify customer issues and provide solutions • Provide consultative responses to technical and non-technical questions • Maintain a high level of customer satisfaction • Answer questions regarding the Brightree Pharmacy application and its services • Diagnose and resolve customer questions or problems over the telephone or through electronic communication • Interact with customers to troubleshoot and resolve issues without standard documented solutions • Document new issues, FAQs, and resolutions • Identify critical issues impacting all clients and provide communications and product fixes • Track and document inbound support requests

Requirements

• Prior help desk experience providing software support to external customers preferably supporting a pharmacy software product • Experience with pharmacy workflows and processes such as: patient registration, order entry, clinical monitoring, dispensing, compounding, NCPDP adjudication, inventory management • Strong understanding of pharmacy DME industry and pharmacy billing • Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach • Proven ability to resolve challenging issues in a timely manner • Experience working in a remote workforce • Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand • Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision • Must have a great attitude, be willing to learn and increasingly strive to improve • Certified Pharmacy Technician preferred • Brightree software application experience preferred • Experience in Pharmacy, HME, or healthcare industry preferred • Bachelor's degree in finance, business, healthcare, technology, or a relevant field preferred • Equivalent combination of education and experience will be considered

Benefits

• comprehensive medical, vision, dental, and life • AD&D, short-term and long-term disability insurance • sleep care management • Health Savings Account (HSA) • Flexible Spending Account (FSA) • commuter benefits • 401(k) • Employee Stock Purchase Plan (ESPP) • Employee Assistance Program (EAP) • tuition assistance • fifteen days Paid Time Off (PTO) in the first year • 11 paid holidays plus 3 floating days • 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave