CENTRL Inc
Client Management • Vendor Management • Third Party Risk Management • Risk & Compliance • Due Diligence
51 - 200
💰 Series B on 2016-11
Customer Support Analyst
November 24
CENTRL Inc
Client Management • Vendor Management • Third Party Risk Management • Risk & Compliance • Due Diligence
51 - 200
💰 Series B on 2016-11
Description
• Help develop Customer Support processes for a rapidly growing organization and team. • Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner. • Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary. • Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary. • Provide feedback and analysis to our internal product development team on enhancements & improvements for the product. • Help develop regular website/application, adoption, usage, and customer support metrics & analytics. • Help manage our internal Knowledge Base & Production documentation collateral. • Identify and suggest process improvements to improve customer experience.
Requirements
• Bachelor's degree or equivalent practical experience. • 1-3 years of experience in customer service for application support • Ability to work effectively in a remote role • Must be able to work in the below shift: 5am to 1pm (Eastern) / 4am to 12pm (Central) / 2am to 10am (Pacific)
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