Customer Support Analyst

May 17

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CENTRL Inc

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Most Advanced Platform for Third Party Risk and Diligence

Client Management • Vendor Management • Third Party Risk Management • Risk & Compliance • Due Diligence

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💰 Series B on 2016-11

Description

• Help develop Customer Support processes for a rapidly growing organization and team • Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner • Provide feedback and analysis to our internal product development team on enhancements & improvements for the product

Requirements

• Bachelor's degree or equivalent practical experience. • 1-3 years of experience in customer service for application support • Ability to work effectively in a remote role • Excellent technical aptitude and comfortable with learning new applications and software tools • Excellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer • Previous experience working with or support SaaS products

Benefits

• Competitive salary, performance bonus, and company equity • Comprehensive benefits package including 401K, medical, dental, and vision plans for you and your family • Generous PTO