Customer Service Representative
November 23
🇺🇸 United States – Remote
💵 $14 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗽 H1B Visa Sponsor
Description
• Respond to incoming borrower interactions (inbound & outbound calls, web-chats) • Provide follow-up on inquiries as needed • Contact customers on accounts, including outbound customer contact when appropriate • Negotiate transactions in accordance with established laws, regulations, and policies
Requirements
• High school degree or equivalent required • 1 to 3 year customer service experience and/or general office experience preferred • Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred • Strong oral and written communication skills • Listening comprehension, reading comprehension • Teamwork • Accuracy/Attention to Detail • Work with MS Office • Business Math • Problem Solving • Managing Multiple Priorities
Benefits
• medical, dental, vision, HSA and FSA • generous earned time off • 401K/student loan repayment • life insurance & AD&D insurance • employee assistance program • employee stock purchase program • tuition reimbursement • performance-based incentive pay • short- and long-term disability • robust wellness program
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