Customer Support Representative
November 21
Description
• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails • First point of contact, works closely with clients to determine needs, research issues, and provide necessary information • Possesses a strong problem-solving mindset • Collaborate with the CSM and Support team members to ensure consistency and a thorough understanding of the situation • Required to clearly and consistently document calls, details and follow SOWs • Reliable and consistent high-speed internet • Availability for periodic Saturday shifts is necessary, typically once per month or as required based on operational needs. A reliable internet connection with a minimum specified speed is essential. • Creative, flexible, and innovative team player
Requirements
• High school diploma or equivalent required • One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person) • Base working knowledge of Salesforce • Required to work based on business needs, including occasional Saturdays, Sundays and holidays with flexible hours • Excellent customer service skills with a passion for service; "Client Focused" • Exhibits commitment to excellence, high standards and keen attention to detail • Proficiency in speaking to highly technical software • Willingness to work within a constantly changing work environment with flexibility and enthusiasm • Excellent written communication skills with demonstrated ability to write clearly and informatively • Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive • Proficient at the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs) • Ability to manage multiple applications running simultaneously • Must have high-speed, land line internet service (50 megabits download and 1 megabit upload) from a reliable provider • Successful completion of a pre-employment assessment • Successful completion of initial training
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