Client Solutions Analyst

4 days ago

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Assurant

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specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+

💰 Post-IPO Debt on 2023-02

Description

• Support the execution and management of client and product initiatives • Strong focus on data analytics, operational coordination, and process improvements • Ensure timely delivery of solutions while contributing to business intelligence and operational effectiveness • Execute client & product delivery of complex solutions supporting client, product and Assurant’s vision and culture • Responsible for documentation and process/system flows in easy-to-understand format for internal and external parties • Work alongside senior team members to help implement product and client solutions that achieve intended outcomes • Assist in coordinating cross-functional teams from IT, Operations, Marketing, Finance, and Product to support the execution of client and product solutions • Identify process improvement opportunities using data-driven insights to enhance the efficiency of project delivery • Co-ordinate analysis of client and product data to generate actionable insights • Create and maintain dashboards, reports, and visualizations that track key metrics and performance indicators • Assist in gathering and interpreting data for financial modeling, forecasting, and journey mapping • Support process re-engineering efforts by identifying inefficiencies and working on solutions to streamline workflows • Assisting the client, product & Implementation teams to manage all of the critical elements from concept to solution design, to financial modeling, journey mapping, testing, evaluation, and roll out

Requirements

• Bachelor’s degree or equivalent experience • 3+ years of experience in operations, project coordination or data analytics, ideally within product development, service delivery, or business analysis roles • Ability to analyze and process complex data from multiple sources and deliver clear recommendations • Proficient in data analytics tools such as Excel, SQL, Power BI, or similar • Experience working in an Agile development environment • Knowledge and experience in extended service contracts, device cycle management and/or the service industry preferred • Excellent oral and written communication skills • Excellent organizational and planning skills • Able to understand and manage through complex issues and proven ability to develop solutions that generate favorable results • Proven understanding of how processes and systems interact • Demonstrated track record of successfully designing and implementing solutions • Organized and structured in thought, approach, and communication • Extensive understanding industry and emerging trends desired • Able to successfully navigate through organizational complexity • Able to process complex time sensitive data and information from multiple sources, make decisions and communicate actions • Able to manage multiple projects, concurrently • Has professional presence, polish, and demeanor to engage with clients • Able to build trust, respect and rapport while successfully influencing internal and external stakeholders’ clients to successfully achieve a common goal • Able to connect personally, demonstrate knowledge of client’s business and communicate our value • Navigates effectively through Assurant’s organization and utilizes tools, technologies and people to effectively deliver the client business solutions • Able to drive change effectively and deliver on results • Probes in a consultative way for understanding of client’s needs and business drivers to create business solutions • Is considered a client-acknowledged subject matter expert • Bilingual - Spanish/English or other language a plus