Platform Product Owner

September 30

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specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+

💰 Post-IPO Debt on 2023-02

Description

• Manage enterprise-wide Salesforce-based complaints and escalations case management system. • Ensure platform functionality, data integrity, and alignment with organizational goals. • Serve as the owner of the Salesforce-based complaints and escalations management system. • Develop and manage the platform roadmap and oversee all aspects of platform administration. • Stay up-to-date with the latest Salesforce developments, tools, and best practices. • Identify opportunities for automation, process optimization, and innovation within the platform. • Create and maintain detailed documentation for the platform, including user guides and process flows. • Provide training and support within a train the trainer environment. • Manage the terms of the software contract and oversee the allocation of platform licenses. • Collaborate with cross-functional teams to ensure the platform supports the specified needs. • Write detailed user stories and acceptance criteria for development. • Establish and maintain governance frameworks and controls to protect data.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, or a related field. • Minimum of 7 years of experience managing an enterprise platform, with specific experience in Salesforce administration and development. • Proficiency in Salesforce, with experience in platform customization, data management, reporting, and dashboard creation. • Proven experience in writing user stories, managing UAT, overseeing platform governance, and developing reporting tools. • Strong understanding of data governance, security, and compliance requirements within an enterprise environment. • Excellent collaboration and communication skills (in English – both verbal and written), with the ability to present complex data in a clear and compelling way to non-technical stakeholders. • Ability to facilitate conversations between a diverse group of stakeholders, ensuring alignment and across multiple teams with diverse objectives and needs. • Strong analytical and problem-solving skills, with a keen attention to detail. • Proven ability to manage multiple complex projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment. • A proactive mindset with a passion for continuous improvement and innovation.