Senior Operations Analyst

4 days ago

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Assurant

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specialty insurance • extended service products and related services • renters insurance • lender-placed homeowners insurance • flood insurance

10,000+

💰 Post-IPO Debt on 2023-02

Description

• The Senior Operations Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis. • Provides systems, administrative, and operational support in assisting with the development and implementation of new or existing products, processes and accounts. • Analyzes existing forms and methods to promote effective operations through standardization, improvement, simplification, discontinuance or other methods. • Assists in the implementation of new systems and procedures in various departments and instructs personnel regarding them. • Coordinates proposed policies, procedures, systems, forms and reports among departments. • Identifies project requirements and estimates by coordinating activities with team sponsors and analyzing operations. • Provides information that will assist in preparing or decisioning vendor/client contracts. • Prepares customers for implementation by planning and/or coordinating training, writing documentation and providing support. • Engage with key stakeholders to understand their needs and requirements. • Collect and analyze business and industry data, including key performance indicators (KPIs), financial reports, and other metrics. • Evaluate current business processes and recommend improvements using business process modeling. • Keep detailed records of various projects, processes, and operations. • Work closely with account executives and cross-functional teams to implement solutions. • Act as a liaison between different business departments to ensure smooth communication and collaboration. • Develops project estimates by identifying phases and elements, personnel requirements and costs. • Generates and evaluates comprehensive reports to identify and resolve business challenges.

Requirements

• 3+ years of professional experience in the function or similar activity outside the organization. • Knowledgeable in all the duties of the Operations Analyst II position, or similar positions. • A fully competent professional. • A bachelor’s degree in business administration, business analytics, management information systems, or a related field OR 3+ years’ experience in a similar function. • 3+ years in data analysis and management with excellent statistical knowledge. • 3+ years of comprehensive experience utilizing Salesforce for various business operations. • The ability to effectively communicate and influence stakeholders. • Resourceful and creative in solving business problems. • Strong leadership and teamwork abilities. • The ability to adapt procedures, processes and techniques to solve more complex problems and issues. • Proficient in Microsoft Office Suite and business analysis software. • Professional verbal and written communication skills. • Experience with processing financial claims. • Certified Business Analysis Professional (CBAP) or similar certification. • Experience with Agile methodologies.