Customer Health Operations Leader

4 days ago

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GE

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Oil & Gas • Healthcare • Intelligent Platforms • Renewable Energy • Transportation

10,000+

Description

• As the NAM Customer Health Operations Leader, own the North America Customer Health Dashboard and analysis of the top challenges. • Lead Operational Reviews (with the ITR Leaders) of Customer Health and the key KPIs impacting our success at a customer level. • Actively support multiple NAM Level KPIs and processes that are indicators of Customer Health. • Serve as SME for NAM on ITR processes that directly impact the KPI. • Use LEAN principles and Problem-Solving tools to provide recommendations to address underperformance or improve existing performance. • Work closely with the Quality Organization and Value Streams on countermeasures. • Build and lead cross-functional teams. • Establish a sustainable operational rhythm with all key stakeholders to ensure accurate and timely cooperation between the teams on analysis required and actions for each group. • Lead strong integration with all functional teams involved and drive a disciplined operating process.

Requirements

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry). • A Minimum of 5-7 years of knowledge and experience within the power plant field services or contract management. • Bachelor’s Degree preferably in a technical / engineering degree i.e. Mechanical, Electrical. • Highly Proficiency in Microsoft Excel, Smartsheet, & Tableau. • Experience planning and executing outages. • Strong leadership, financial and commercial skills. • Team leader in a dynamic, energetic and proactive environment. • Strong interpersonal, communication & organizational skills. • Strong quality background with Black Belt certification.

Benefits

• Healthcare benefits include medical, dental, vision, and prescription drug coverage. • Access to a Health Coach, a 24/7 nurse-based resource. • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. • Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions. • Access to Fidelity resources and planning consultants. • Tuition assistance. • Adoption assistance. • Paid parental leave. • Disability insurance. • Life insurance. • Paid time-off for vacation or illness.