Payment Operations Specialist
November 1
🇺🇸 United States – Remote
💵 $22 - $28 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
Description
• Conduct KYC Checks: Perform a high volume of Know Your Customer (KYC) checks for customers onboarding to our billing platform (~60-80% of your time, depending on the season). • Resolve Payment Disputes: Manage and resolve payment disputes (chargebacks), screen high-risk and suspicious payments, and investigate complex payment issues (~20% of your time). • Investigate Activity: Identify and resolve complex payment issues and suspicious activities on the billing platform. • Customer Interaction: Engage directly with customers via phone and email to provide world-class service and quick resolutions. • Collaborate Across Teams: Support other functions at brightwheel as needed to enhance our operations.
Requirements
• 3+ years experience in a customer-facing role • 1+ year of experience in fraud prevention, detection, and investigation • 1+ year of experience in processing and mitigating disputes (chargebacks) • Strong written and verbal communication skills • Extreme attention to detail in all aspects of your work • Proven analytical and problem-solving skills, with the ability to create structure in ambiguous situations, investigate root causes, and propose effective solutions.
Benefits
• Premium medical, dental, and vision benefits • Generous paid parental leave • Flexible paid time off policy • Monthly wellness and productivity stipend • Learning & Development stipend
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