Daycare β’ preschool β’ Mobile & Web Tool β’ Child Care β’ Education
201 - 500
π° $55M Series C on 2021-02
4 days ago
πΊπΈ United States β Remote
π΅ $22 - $28 / hour
β° Full Time
π‘ Mid-level
π Senior
βοΈ Operations
π½ H1B Visa Sponsor
Daycare β’ preschool β’ Mobile & Web Tool β’ Child Care β’ Education
201 - 500
π° $55M Series C on 2021-02
β’ Conduct KYC Checks: Perform a high volume of Know Your Customer (KYC) checks for customers onboarding to our billing platform (~60-80% of your time, depending on the season). β’ Resolve Payment Disputes: Manage and resolve payment disputes (chargebacks), screen high-risk and suspicious payments, and investigate complex payment issues (~20% of your time). β’ Investigate Activity: Identify and resolve complex payment issues and suspicious activities on the billing platform. β’ Customer Interaction: Engage directly with customers via phone and email to provide world-class service and quick resolutions. β’ Collaborate Across Teams: Support other functions at brightwheel as needed to enhance our operations.
β’ 3+ years experience in a customer-facing role β’ 1+ year of experience in fraud prevention, detection, and investigation β’ 1+ year of experience in processing and mitigating disputes (chargebacks) β’ Strong written and verbal communication skills β’ Extreme attention to detail in all aspects of your work β’ Proven analytical and problem-solving skills, with the ability to create structure in ambiguous situations, investigate root causes, and propose effective solutions.
β’ Premium medical, dental, and vision benefits β’ Generous paid parental leave β’ Flexible paid time off policy β’ Monthly wellness and productivity stipend β’ Learning & Development stipend
Apply Now4 days ago
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πΊπΈ United States β Remote
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β° Full Time
π‘ Mid-level
π Senior
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