Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.We believe the power of teams has the potential to change the world—one that is more open, authentic, and inclusive.
b2b enterprise software • bug tracker • issue tracker • enterprise wiki • corporate wiki
10,000+ employees
💰 $3.2G Secondary Market on 2014-04
Advisory Services Manager
20 hours ago
Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.We believe the power of teams has the potential to change the world—one that is more open, authentic, and inclusive.
b2b enterprise software • bug tracker • issue tracker • enterprise wiki • corporate wiki
10,000+ employees
💰 $3.2G Secondary Market on 2014-04
📋 Description
• Orchestrate Atlassian service engagements with clients • Report to the Japan Country Manager • Manage client expectations, services engagement health, and ensure successful completion of delivery work with the Japanese customers • Collaborate with Atlassian teammates for client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts • Facilitate deeper engagement with major customers
🎯 Requirements
• 10+ years of experience within SaaS companies • 5+ years of Services or Success customer-facing roles • Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously • Customer discovery/value realization skills • Experience identifying and interpreting themes from customer data • Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams • Experience helping an organization adopt an Atlassian product or similar product • Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting
🏖️ Benefits
• health coverage • paid volunteer days • wellness resources
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