Engagement Manager - Design Partnership

3 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $134.6k - $179.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✍️ Designer

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Atlassian

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Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone.From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time.With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software.We believe the power of teams has the potential to change the world—one that is more open, authentic, and inclusive.

b2b enterprise software • bug tracker • issue tracker • enterprise wiki • corporate wiki

10,000+ employees

💰 $3.2G Secondary Market on 2014-04

📋 Description

• Lead design engagements from discovery to value realization, engaging along the way diverse stakeholders across Atlassian and customer organizations • Identify, gather, and organize resources across internal teams (GTM, product, legal, trust, etc.) to deliver results for customers • In addition to being overall engagement lead, individually own customer engagement, value proposition, program management and engagement metrics • Provide guidance and support to the team in developing reporting on engagements and success metrics • Build deep understanding of customers’ business, challenges and needs • Strategically identify ways we can make customer success repeatable and measurable; identify, create and track joint KPIs, metrics, and reports • Advocate within Atlassian for customer value-driving evolutions to our product and distribution strategy and manage up when roadblocks or bottlenecks are identified • Codify and extract learnings from engagements, including implications for Atlassian product and GTM teams • Manage pipeline for future and ongoing design engagements • Create resources, playbooks and guidelines to support design engagements globally.

🎯 Requirements

• 10+ years experience in consulting, product management, professional services, partner management, and/or business development • Outstanding program management and communication skills; ability to toggle between detail orientation and strategy and navigate ambiguity • Ability to work across internal groups, managing projects and teams indirectly, marshalling resources toward a common goal, driving for results and developing strategic recommendations for senior leaders • Experience working cross-functionally with internal and external teams • Track record of organizational change management • An ownership-oriented mindset that orients around building, bringing creative problem solving and an orientation towards action to quickly test and iterate • Tech company experience ideally at fast-growing startups • Demonstrated ability to quickly learn highly complex technologies and, ideally, prior Enterprise SaaS experience.

🏖️ Benefits

• Health coverage • Paid volunteer days • Wellness resources • And so much more.