Professional Services Manager

March 19

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Atlas Technica

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Atlas Technica is a strategic partner for the Alternative Investment Industry, providing outsourced IT services focused on technological excellence. The company offers a range of services including designing IT infrastructure for optimal performance, scalability, and cost-efficiency, ensuring alignment with business objectives. Atlas Technica also specializes in cybersecurity solutions to protect against cyber threats and ensure compliance with industry regulations. As a 'Public Cloud First' company, Atlas Technica provides cloud transformation services that enhance agility, flexibility, and resource accessibility. By focusing on multi-layered security protocols, they safeguard sensitive investment data, ensuring confidentiality and integrity for their clients.

Outsourced IT Services • Disaster Recovery and Business Continuity • Fully Managed IT • Information Technology • Cyber Security

201 - 500 employees

Founded 2016

🔒 Cybersecurity

💸 Finance

📋 Description

• Manage and mentor a team of Cloud Engineers, fostering a culture of collaboration, technical excellence, and continuous learning. • Provide guidance and serve as an escalation point for technical challenges faced by the team. • Oversee client onboarding and cloud implementation projects to ensure timely delivery, scope adherence, and high-quality results. • Collaborate with clients to understand requirements and design solutions that align with their business needs. • Develop and implement scalable processes for project delivery, client onboarding, and team operations. • Establish and maintain best practices for cloud architecture, workflows, and documentation standards. • Continuously assess and refine processes to improve team efficiency and client satisfaction. • Provide strategic direction and technical oversight for Azure and AWS cloud solutions, ensuring optimal performance, security, and cost efficiency. • Maintain awareness of emerging cloud technologies and trends to drive innovation within the team. • Act as a primary point of contact for complex client engagements, ensuring satisfaction and addressing issues effectively. • Build and maintain strong vendor relationships with partners like Microsoft and Amazon to leverage resources and tools.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience. • Eight or more years of IT experience, including at least four years of hands-on experience in cloud environments like Azure and AWS. • Proven experience managing technical teams and delivering client-facing projects. • Comprehensive knowledge of cloud architecture, hybrid cloud configurations, and network design. • Strong expertise in Azure, AWS, and Microsoft 365 platforms. • Excellent communication and problem-solving skills, with a focus on managing complex client relationships. • Demonstrated ability to design and implement scalable processes and structures for professional services. • Active Azure or AWS certifications, such as Solutions Architect or DevOps Engineer (preferred). • Experience working in financial or alternative investment industries (preferred). • Proficiency with Infrastructure as Code tools like Terraform or Ansible, and CI/CD technologies (preferred). • Proven ability to create technical documentation and effectively communicate with both technical and non-technical stakeholders (preferred). • Experience working in a Managed Services Provider (MSP) environment (preferred).