Consulting Manager - Service Delivery Management

5 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $141k - $196.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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Snowflake

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Snowflake is a cloud-based data-warehousing company that provides an innovative platform for data storage, processing, and analytics. It enables organizations to handle large volumes of data efficiently, facilitating insights and business intelligence. Snowflake's architecture supports various data workloads, making it a versatile solution for enterprises looking to leverage their data for strategic decision-making.

Data Warehousing • Cloud • Analytics • Data Lake • Marketing Analytics

5001 - 10000 employees

Founded 2012

🏢 Enterprise

☁️ SaaS

📋 Description

• Build the future of the AI Data Cloud. Join the Snowflake team. • Lead and develop a team of Services Delivery Managers (SDMs) who serve as our Snowflake implementation, optimization and delivery experts • Provide operational, tactical and strategic delivery leadership portfolio of projects to deliver customer commitments on time and on budget • Supervise and direct the operational, tactical, and strategic facets of a project portfolio, guaranteeing the prompt and budget-conscious fulfillment of client obligations. • Working closely with SDMs, proactively identify and effectively address projects risks in a timely manner • Demonstrate sense of ownership and accountability and contribute to the team culture • Be a champion of continuous improvement in identifying improvement items through formal lessons learned process to constantly improve delivery processes, team capabilities and program/project management proficiencies to consistently raise the bar on customer delivery outcomes • Mentor and manage a team of Snowflake SDMs, helping them to develop their expertise and grow their careers • Lead recruiting and onboarding efforts for Services Delivery Managers • Be a project and program management expert on all aspects of the Snowflake implementation and variety of project and services types • Provide delivery quality oversight and guidance for Snowflake engagements by ensuring adherence to delivery best practices • Work with Professional Services Practice Teams and Sales Account Teams to support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects • Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress • Develop processes to improve our services delivery and maintain level of excellence • Provide guidance on how to resolve customer-specific project challenges, own escalations and high profile situations • Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing • Present our services delivery capabilities to internal teams, external partners, and customers

🎯 Requirements

• A BS/BA degree in project management, computer science, engineering, mathematics, related fields, or equivalent practical experience • 10+ years of experience working with customers in a post-sales delivery role, focused on delivering professional services – i.e., scoping large projects, developing delivery estimates and proposals, executing project plans, and presenting to both project management and executive audiences • Stellar consulting skills including ability to map business requirements to technical solutions, problem solving skills, proactivity, etc and needs to be passionate about developing these skills in others • 5+ years of direct experience in people management, coaching, mentoring, and developing teams • Extensive hands-on expertise with project management methodologies (e.g. Agile, Waterfall, etc.), project management certification a big plus (e.g. PMP, Agile, Scrum) • Experience leading and managing projects including databases, data warehouses, and data processing, including large-scale database technology (e.g. Oracle, Teradata, Netezza, Greenplum, etc.) • Experiencing managing and mitigating project risks and critical path dependencies for large scale enterprise projects. • Experiencing in complete project lifecycle management from requirements gathering to post implementation support • Experience managing projects involving migration or implementation of cloud based solutions • Experience constructing project plans and managing risk with projects including common data integration and data transformation tools (e.g. Informatica, DataStage, Talend, Matillion) and common BI and data exploration tools (e.g. Microstrategy, Business Objects, Tableau) • Understanding of complete data analytics stack and workflow, from ETL to data platform design to BI and analytics tools • Ability and flexibility to travel to work with customers on-site up to 25% of the time