Reverence Care
Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.
Weekend General Manager
March 19
Reverence Care
Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.
📋 Description
• Manage and coordinate front-line scheduling operations supervisors and associates over the weekend to ensure sufficient quality of managed service product delivery • Ensure adherence to standard operating procedures amongst front-line team members through a combination of systems review and spot-checking • Identify potential problems before they manifest and respond to small issues over the weekend to prevent them becoming significant • Responsible for hiring, selection of training, job assignments and shift schedules for the weekend team • Ensure equalization of workload among staff, making recommendations regarding optimization of resources and implementation of necessary changes
🎯 Requirements
• 5-10 years’ experience driving best-in-class home care scheduling and/or call-center operations • Quantitative skill set and familiarity with key software applications such as Excel, Powerpoint, Salesforce, Tableau, Monday.com, or equivalent. • Strong sense of ownership and entrepreneurial desire to lead the weekend operations and make it your own • Strong customer service orientation • Demonstrated experience in leading front-line scheduling or call center teams • Desire to work primarily on the weekends
🏖️ Benefits
• Equity options • Flexible Paid Time Off • Flexible working hours • Competitive health benefits • Home office support • Commitment to investing in your professional growth • An office in New York City for visitors and local employees • Recurring team lunches for all employees • Paid sabbatical after 5 years
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🇺🇸 United States – Remote
💵 $120k - $175k / year
⏰ Full Time
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