Cloud Support Technician - Overnight

August 1

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Atmosera

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Solution Enablement, Solution Management, Solution Training - Atmosera is the Apps, Data, and Azure Expert

Azure Cloud Provider • IaaS and PaaS • Enterprise-Grade Clouds • Managed Solutions Provider • InfoSec and Compliance

51 - 200

Description

• A desire for helping clients succeed in the cloud is required. • Monitor, analyze, and resolve incidents for customers infrastructure running in Azure. • Install, configure, and administer customer systems in Azure. • Perform regular reviews, document systems, processes, and procedures. • Escalate cases to appropriate staff as necessary to ensure cases are closed in a timely fashion. • Follow up on issues via e-mail, ticketing system, and phone calls with our customers. • Communicate technical issues and solutions with clients in business terms. • Interact with customers to identify IT problems and troubleshoot expediently. • Communicate ticket status information to all team members. • Coordinate with internal/external resources, to include Tier-2 and Tier-3 support, to implement projects and solve IT issues. • Promote best practices to enhance and improve organizational processes. • Work with project managers and client systems team to implement IT capabilities. • A passion for problem solving and learning new technologies. • Ability to work in a fast paced, rapidly changing environment.

Requirements

• Previous experience in a help desk support and troubleshooting role. • Previous experience supporting virtual servers and solving network issues. • Previous experience in a 24x 7 managed services, hosted service company, or Network Operations Center environment a plus. • Previous System administration and support experience (Linux and Windows operating systems; experience with mixed environments a plus). • Previous experience with Azure based deployments or other cloud platforms a plus. • You exude around the clock enthusiasm for your field of expertise. • You are deep in a few areas but capable across a much wider range. • You can separate what must be done now and what can be improved later. • You help others, ask for input and share ideas all in the name of teamwork.