Systems Support Engineer

March 29

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Keeper Security, Inc.

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Keeper Security, Inc. is a leading cybersecurity company known for its comprehensive and AI-enabled platform designed to protect individuals and enterprises from data breaches and ransomware. Their wide array of products includes a password manager, privileged access manager, secrets manager, and remote browser isolation services, among others. They focus on zero-trust security models, offering solutions for password management, secrets management, secure remote access, and compliance. The company serves a global clientele, safeguarding millions of users, and is recognized for its strength and cost-efficiency in password and secrets management solutions.

Password Management • Secure File Storage • Cyber Security • password security • cybersecurity

201 - 500 employees

Founded 2011

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

📋 Description

• Keeper is hiring a driven Systems Support Engineer to join our B2B support team. • This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. • Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. • Join one of the fastest growing cybersecurity companies and gain valuable skills while providing complex technical support and resolution analysis. • Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. • This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. • The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience. • Provide exceptional customer service while responding to phone, e-mail and online requests for technical support. • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle. • Assist customers in the installation and deployment of Keeper’s software products. • Track and monitor all support cases to ensure timely resolution and follow-up. • Clearly identify, document, and find solutions for customer issues and product problems. • Escalate critical customer situations to the appropriate level of management and engineering expertise. • Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base.

🎯 Requirements

• 5+ years of experience in IT Management and System Administration • Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting • Experience working with Single Sign On (SSO) environments • Experience setting up and configuring Active Directory • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP • Excellent command of Linux Shell and PowerShell • In depth knowledge of prem/cloud/hybrid environments • Working knowledge of Python • Bachelor's Degree or equivalent experience • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management) • Ability to adapt, overcome objections, and learn complex solutions • Excellent time management and communication skills

🏖️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses