Technical Support Engineer

March 29

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Vectra AI

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Vectra AI is a leading cybersecurity company specializing in AI-driven detection and response solutions to protect against complex cyber threats. The company offers an integrated platform for extended detection and response (XDR), capable of detecting, prioritizing, investigating, and responding to threats across networks, identities, clouds, and endpoints. Vectra AI leverages Attack Signal Intelligence to provide real-time, AI-driven insights that empower security analysts to detect and stop attacks more effectively. It is widely used across various industries, including finance, healthcare, government, and critical infrastructure, helping organizations improve their security posture, reduce alert noise, and enhance their incident response capabilities. Vectra AI is recognized globally for its pioneering work in AI security and holds numerous patents in threat detection.

Network threat detection and response. • cybersecurity • Threat Detection • Ransomware prevention • Ransomware protection

501 - 1000 employees

Founded 2012

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. • The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks. • Empowers security teams to rapidly prioritize, investigate and respond to advanced cyber-attacks. • Join the organization at this time to develop support dynamics and future career opportunities. • Expected to ensure positive customer experience throughout the lifecycle of support interactions.

🎯 Requirements

• Strong experience supporting an international customer base. • At least 5 years working in a technical support and/or escalation engineer role. • Experience in diagnosis and resolution of complex customer issues. • Expertise in Linux-based systems, their management, operation and application stacks. • Good understanding of current security technologies and risks. • Excellent understanding of TCP/IP network protocol suite including packet capture analysis. • Basic understanding of SQL and non-SQL databases. • Able to work as part of a geographically dispersed global Support team. • Initiative to proactively identify new issues and drive their resolution. • Some exposure to virtual environments. • Some exposure to cloud environments and support of cloud/SaaS applications.

🏖️ Benefits

• Competitive base pay. • Incentive plan eligibility. • Participation in the employee equity plan (stock options). • Specific benefits vary by location but commonly include health care insurance. • Income protection / life insurance. • Access to retirement savings plans. • Behavioral & emotional wellness services. • Generous time away from work. • Comprehensive employee recognition program.