Coralogix
Coralogix is a company that provides a comprehensive observability platform designed to help businesses process, analyze, and make informed decisions based on large volumes of data. The platform offers a wide range of features including real-time log analytics, infrastructure monitoring, application performance monitoring (APM), and security information and event management (SIEM). Coralogix's solutions are equipped with advanced AI alerting, dashboards, and integrations with numerous platforms like AWS, Azure, GCP, and Kubernetes. Trusted by over 2,000 companies, Coralogix ensures enhanced visibility across frontend, backend, and infrastructure, enabling businesses to monitor and improve their system performance efficiently and cost-effectively.
Log analytics • Machine learning algorithms • SaaS • Big data • DevOps
Technical Support Engineer
Yesterday
Coralogix
Coralogix is a company that provides a comprehensive observability platform designed to help businesses process, analyze, and make informed decisions based on large volumes of data. The platform offers a wide range of features including real-time log analytics, infrastructure monitoring, application performance monitoring (APM), and security information and event management (SIEM). Coralogix's solutions are equipped with advanced AI alerting, dashboards, and integrations with numerous platforms like AWS, Azure, GCP, and Kubernetes. Trusted by over 2,000 companies, Coralogix ensures enhanced visibility across frontend, backend, and infrastructure, enabling businesses to monitor and improve their system performance efficiently and cost-effectively.
Log analytics • Machine learning algorithms • SaaS • Big data • DevOps
📋 Description
• Join Coralogix's global team as a Technical Support Engineer • Help customers with technical questions and solutions • End-to-End ownership of customer support cases • Establish relationships for product adoption • Train customers for successful onboarding and usage • Advocate internally for customer needs • Contribute to knowledge base with documentation and tutorials • Manage multiple open issues simultaneously • Escalate unresolved issues properly
🎯 Requirements
• Located in Eastern time zone due to regional market focus • Background knowledge in Cloud DevOps with AWS, Azure, or GCP • Experience in Observability tools such as Kibana, Grafana, Datadog • 5+ years in Technical Support or related position • BA/BSc in Computer Science or equivalent • Excellent customer-facing and communication skills in English • Motivation to learn new skills and technologies • Great interpersonal skills • High availability for fast response • Proven work experience with ELK - BIG Advantage • Hands-on experience in Regular Expressions, Lucene, PromQL - BIG Advantage • Hands-on experience with Kubernetes and Docker troubleshooting - BIG Advantage • Scripting skills in Python, Perl, Ruby - advantage • Experience in SAAS B2B companies - advantage
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