Manager - Technical Support, North America

March 28

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Content Conspiracy

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Content Conspiracy is a creative copywriting and design agency. The company specializes in producing a wide range of content and design services that help brands stand out and make their voices heard. Their offerings include copywriting and editing for various purposes such as annual reports, brand stories, and web copy, along with creative content and design services like logo and identity design, infographics, and web design. Content Conspiracy also provides training and learning design services through customized workshops and business communication training. The company, agile and remote, operates in Bengaluru, Mumbai, and Boston, catering to a wide variety of clients worldwide.

Writing • Editing • Copywriting • Creative Communication • Content Strategy

2 - 10 employees

🤝 B2B

📱 Media

📋 Description

• About Ping Identity: We believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom • Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear • While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture • As a Manager, Technical Support, you will be responsible for developing and motivating a team of technical experts • You will act as a technical leader that will be responsible for leading a growing team of experienced technical support engineers

🎯 Requirements

• 4 years related experience providing technical support or application support at an Enterprise level • Experience with triaging and analyzing complex customer issues • Experience working cross-functionally across multiple teams to resolve issues • Understanding of DevOps best practices and experience with IAM • An understanding of the fundamentals of Intelligent Swarming and Knowledge Centered Support • Experience coaching and/or leading teams of 5+ engineers • Experience with report building and data analysis • Experience using data to evaluate and improve processes • Passion for customer service • Excellent team player

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)