Supply Chain Application Support Analyst

March 27

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Applied Value Technologies

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Applied Value Technologies (AVT) is a global provider specializing in application services and support. The company adopts a modern approach to application development and support, offering services such as application development, consulting, talent solutions, and supply chain and operations management. AVT leverages cutting-edge technology to provide innovative solutions in e-commerce, human resource management, and customer care. Known for its progressive engagement model and top-tier talent, AVT helps clients realize untapped business value by streamlining processes and enhancing productivity. With expertise in platforms like Oracle, Salesforce, and Workday, AVT bridges the gap between technical application and functional business support, ensuring seamless operations and superior customer service. Their approach emphasizes agile solutions, strategic insights, and the integration of AI-driven technologies to deliver exceptional client outcomes.

Application Development • Application Support • ITSM • IT Consulting • Staffing

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🏢 Enterprise

📋 Description

• Location: United States - 100% Remote • PST working hours required (west coast candidates preferred) • *This position is remote and not eligible for relocation.  All positions must reside within the country listed within this job description. • A little bit about us: Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. • About the Role: An Application Support Analyst should be a highly skilled, results-oriented domain expert for several application modules within a specific functional or technical domain, driving complex issue resolution, root cause analysis, and automation activities. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. • Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.  • Responsibilities: Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment. Support resolution of integration issues with Oracle Fusion platform. Review incidents and provide solutions based on knowledgebase, SOPs and runbooks. Create SQL queries to perform data and to troubleshoot and fix bugs. Run standard period close reports. Follow up with Oracle on bugs / SRs and provide required log files. Identify opportunities to improve system operations, including technical documentation. Ensure issues are resolved within the agreed service level agreements (SLAs). Participate in regular team meetings and provide feedback on service improvements. Suggest and implement process improvements to enhance efficiency and customer satisfaction. Participate in ongoing training and professional development opportunities. • Your Expertise: Highly organized with the ability to manage multiple cases and tasks simultaneously. Flexible to work on-call schedule on weekdays and occasionally on weekends.

🎯 Requirements

• Bachelors in Information Technology, Computer Science or a related field preferred • 5+ year of hands-on technical experience with warehouse management, inventory and planning systems • Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes • 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis. • Experience demonstrating and understanding business logic and process diagrams • Experience leading teams and/or experience working with multiple stakeholders and leadership • Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely. • Experience operating with SLAs in a client-facing role in a production environment • Ability to work effectively as part of a team and collaborate with other departments. • Highly organized with the ability to manage multiple cases and tasks simultaneously. • Flexible to work on-call schedule on weekdays and occasionally on weekends

🏖️ Benefits

• Competitive salary + performance bonus • Flexible time off • Sick leave • Up to 100% employer - paid healthcare benefits (medical, dental, vision) • 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment) • $1,200 Learning & development allowance (annually) • $1,200 Health & Wellness allowance (annually) • Employee referral program • 401k match up to 4% • 12 paid holidays annually