Product Support Engineer

March 28

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+7 more states

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $75.6k - $101.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Samsara

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Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• We are looking for an experienced Product Support Engineer to join our Global Technical Support organization. • In this role, you will be focused on solving mission critical post-sales issues related to vehicle data and communications. • A Product Support Engineer works with our customers, Internal Support Team and Engineering team, with the primary goal of improving product reliability to ensure a world-class customer experience. • This role is a combination of CAN bus troubleshooting and creative problem-solving with a strong customer focus. • We are looking for hands-on, automotive experienced engineers who are passionate about Samsara’s mission with a “whatever it takes” attitude to resolve issues with a sense of urgency.

🎯 Requirements

• B.S. degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or similar field. • 5+ years of experience in a Technical Support, Product Support Engineering or similar role. • Experience with CAN and Data Acquisition Tools (CAN/J1939). • Excellent communication, customer service, and interpersonal skills. • Demonstrated resourcefulness, creativity, and problem-solving abilities. • Ability to work in a fast-paced dynamic environment. • Travel to customer locations for on-site investigations as needed (~10% Travel).

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • Samsara for Good charity fund • and much, much more.