Technical Support Representative

4 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Nexis Builds

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Nexis Builds is a trusted partner in civil, structural, and environmental engineering, specializing in innovative and sustainable engineering solutions. With a dedicated team of seasoned professionals, Nexis Builds aims to deliver excellence and exceed client expectations while fostering a culture of quality, safety, and continuous improvement. The firm serves a diverse range of industries, including residential and commercial development, government, and industrial sectors.

51 - 200 employees

📋 Description

• Answer incoming calls providing expert guidance on operations and troubleshooting. • Promote positive customer relations with clear and friendly assistance. • Provide troubleshooting and repair support over the phone. • Instruct installers and customers on proper equipment installation and maintenance. • Administer service programs to resolve technical issues efficiently. • Dispatch installers for hands-on service when necessary. • Maintain daily logs and records of service calls.

🎯 Requirements

• Experience in Customer or Technical Support: Prior experience in a call center or technical support environment is a plus. • Technical Aptitude: Comfortable troubleshooting technical products and explaining solutions clearly. • Strong Communication Skills: Simplifying technical jargon while maintaining a professional tone. • Problem-Solving Mindset: Ability to think critically and find effective solutions. • Comfortable with Remote Work: Reliable internet and a quiet workspace to work independently.

🏖️ Benefits

• Career Growth & Development: Ongoing training, mentorship, and opportunities for advancement. • 100% Remote Flexibility: Work comfortably from home without long commutes. • Cutting-Edge Technology: Access to top-tier tools and resources. • Inclusive & Collaborative Culture: A team that values your voice and ideas. • Competitive Pay & Benefits: Industry-leading compensation and performance bonuses. • Make an Impact: Improve customer experience and operational efficiency.