IT Support Engineer

October 26

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Description

• We are looking for an IT Support Engineer (help desk Tier 2) for a Monday-Friday shift, providing enterprise-level assistance to customers. • Diagnose and troubleshoot software and hardware problems and assist with installations. • Resolve network issues, configure operating systems, and use remote software for support. • Contact clients and provide clear instructions and technical manuals; aim to build trust for timely solutions.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years) • Must possess strong troubleshooting skills related to PCs (software and hardware), Networking (LAN, WAN, VPN, etc.), printers, scanners, analog fax, email, etc. • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • AS or greater degree in Information Technology, Computer Science, or relevant field • A+, Network +, Microsoft Certification or related technical certification a plus • MSP experience preferred • Good written and oral communication skills • DENTAL IT SUPPORT experience highly desired

Benefits

• Medical, Dental, and Vision Benefits (employee premiums covered at 80-100%) • Paid time off (plus public holidays) • Training & Development • 401(k) • Life Insurance • Hybrid work environment offered if local to West Chester, PA, otherwise fully remote