IT Support Engineer

January 1

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Strategic Planning • Telecommunication Networking • Telecommunication Expense Management • Audit of Current Telecommunication Lines and Service • Consolidation of Suppliers

51 - 200 employees

Founded 1993

🔒 Cybersecurity

Description

• We are looking for an IT Support Engineer (help desk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift OR an 8:00 am - 5:00 pm EST shift, to provide enterprise-level assistance to our customers. • You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. • IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. • You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. • To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. • Microsoft, Cisco, or a similar certification is a plus. • If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. • Ultimately, you will be a person our customers trust. • They will rely on you to provide timely and accurate solutions to their technical problems.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years) • Must possess strong troubleshooting skills related to PCs (software and hardware), Networking (LAN, WAN, VPN, etc.), printers, scanners, analog fax, email, etc. • Excellent problem-solving and communication skills • Ability to provide step-by-step technical help, both written and verbal • AS or greater degree in Information Technology, Computer Science, or relevant field • A+, Network +, Microsoft Certification or related technical certification a plus • MSP experience preferred • Good written and oral communication skills • DENTAL IT SUPPORT experience highly desired

Benefits

• Medical, Dental, and Vision Benefits (employee premiums covered at 80-100%) • Paid time off (plus public holidays) • Training & Development • 401(k) • Life Insurance • Hybrid work environment offered if local to West Chester, PA, otherwise fully remote