Operations Training Manager - Front Office

3 days ago

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Atrium Hospitality

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hospitality • hotels • asset management

5001 - 10000

Description

• Serve as a brand ambassador for front desk associates • Design and deliver comprehensive training programs • Provide training on brand values and service expectations • Train on operational procedures and guest communication • Identify opportunities for enhancing guest experience • Conduct regular audits of front office interactions • Monitor and evaluate guest feedback for training improvement • Collaborate with HR for new employee onboarding • Liaise with department heads for training strategy alignment • Address issues related to front office operations • Establish KPIs for training effectiveness on guest satisfaction • Ensure compliance with company policies and local laws • Collaborate on courses and resources for operational improvement

Requirements

• Required: 3+ years of Front Office experience • Required: High School diploma or equivalent experience • Preferred: Bachelor’s degree in hospitality management, business, a related field or equivalent experience

Benefits

• Daily Pay • Significant Travel Discounts on Marriott and/or Hilton properties • 401k Plans • Medical Insurance • Other property specific benefits