Customer Success Manager, Pro Sports & Entertainment

September 5

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Attentive

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The most comprehensive text message marketing solution.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals • Help define the playbook for customers in our Pro Sports + Entertainment vertical, a unique and fast-growing use-case within our overall customer base • Develop a “consultant” perspective to customer communications, questions, and meetings • Lead and present at regular client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies • Work closely with the executive team to translate customer feedback into specific product requirements

Requirements

• 2-4 years of account management experience required (ideally at a marketing/software company) • Direct experience working with customers in the Pro Sports + Entertainment space • Agile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs, which can require a level of grit from the CSM • You have a startup / entrepreneur mindset. This role is unique as use customer cases are more nuanced and there’s often a challenge to strategically build a compelling business case to get buy-in across more resource-protected areas of Attentive • Strong understanding in customer success techniques and strategies • Comfortable learning new software (for design, data management, and internal tools) • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented and organized • Knowledge of Salesforce or related CRM tools • Interest in startups, software and entrepreneurship