Customer Success Manager - Digital Marketing

September 5

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Our mission is to make our clients' lives better by supporting their professional and personal success.

Website Design & Development • Online Visibility • Social Media Marketing • Digital Marketing • Organic Traffic Generation

51 - 200

Description

• Responsible for ensuring client success as a trusted advisor on digital marketing concepts • Engage in client goal setting, provide strategic reporting, identify upsell opportunities • Hold client consultation calls, provide product demonstrations and improve client satisfaction • Strive to ensure clients see the value in what we provide and receive exceptional service

Requirements

• 2+ years client facing experience in customer success, account management or consulting • 2+ years managing digital marketing strategy including SEO, PPC, social media, reputation management, website consulting, local business listings, etc. • 1+ years of consultative sales experience • Web savvy with a general knowledge of HTML, Wordpress, GSuite Products, Google Adwords, Google My Business, and Google Analytics • Degree in Marketing, Advertising, or related education preferred • Project Management experience preferred • High speed internet connection and dedicated work space to facilitate a remote working environment • Legally authorized to work in the United States

Benefits

• Employer Contributed Plans: Medical, Vision, Life and AD+D Insurances • Voluntary Plans: Dental, Critical Illness, Accident and Pet Insurances • Unlimited Paid Time Off + 12 Paid Holidays • Flexible Schedules + Early Out Fridays! • 401(k) Plan with 50% Company Match (up to 6%) • Employee Assistance Program (mental health services, financial/legal consultations and more!) • Tuition Reimbursement Program (up to $1,800 annually) and Executive Mentorship Program • Leadership Training Program: Learn the basics of how to lead a team! • Ongoing Personalized Coaching and Career Development • Casual Dress and Fun Work Environment (games, coffee, snacks, etc.) • Core Value "Pay It Forward" Initiative, Project Fantastic (client collab) and more!