Technical Partner Success Manager

August 30

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ConnectWise

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A platform of software & services built for TSPs. Follow us for product updates, company news, business advice and more.

Automation • Help Desk • Managed Services • CRM • Project Management

501 - 1000

💰 $585k Seed Round on 2019-06

Description

• The Technical Partner Success Manager leverages deep knowledge to enhance partner ROI with ConnectWise. • Establishes operational plans for the Partner Success team. • Develops and implements new products, processes, and standards. • Provides support to cross-functional teams, paying high attention to detail. • Ensure partners derive maximum value from their investment in the ConnectWise platform. • Builds and nurtures relationships with partners and identifies new opportunities. • Monitors partner usage data and translates insights into success strategies. • Acts as an escalation point to drive timely resolutions. • Travels to partner locations and events as needed.

Requirements

• Bachelor’s degree in related field or equivalent business experience • 2-4 years of relevant experience • Preferred: 2+ years in a Software as a Service (SaaS) industry experience • Knowledge of SQL and API architectures, security protocols, and integration security would be a bonus • In-depth knowledge of Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) products would be a bonus

Benefits

• Equal Opportunity Employer • Provide reasonable accommodations for individuals with disabilities