Customer Success Associate

August 27

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Sand Technologies

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501 - 1000

Description

• In this role, you will be the heart of our customer support, serving as the main point of contact for Digital Health Officers (DHOs), nurse entrepreneurs, and other health post staff. • Your empathy, exceptional relationship-building skills, and commitment to customer success will be instrumental in ensuring their smooth transition to digital systems and enhancing their overall satisfaction. • You will play a pivotal role in shaping the success of the RHOS project through fostering and maintaining strong customer relationships.

Requirements

• Proven experience in a customer success or support role, preferably in a healthcare and tech settings. • Exceptional communication and interpersonal skills, with the ability to build and maintain strong customer relationships. • Strong problem-solving abilities with an empathetic approach to issue resolution. • Ability to find the root causes of problems and effectively implement solutions. • Ability to connect with people from various backgrounds especially rural customers. • Detail oriented approach to documentation and follow up. • Proactive and detail-oriented with the ability to track and improve key customer success metrics. • Experience using customer relationship management (CRM) tools and software. • Proficiency in Kinyarwanda and English. • Ability to quickly acquire new software tools. • Demonstrated growth mindset, embracing challenges and feedback as opportunities for learning and development.